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Privacy Policy

Effective Date: May 26, 2025

Welcome to fromzero.ai (“we”, “us”, or “our”). Your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website. It also outlines your rights under global privacy laws, including:

  • The General Data Protection Regulation (GDPR) for EU/EEA users
  • The California Consumer Privacy Act (CCPA) for U.S. residents
  • The Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents

We are committed to transparency, accountability, and security in handling your data.

1. Information We Collect

Personal Data You Provide

  • Name, email address, and contact information (when submitting forms or claiming a tile)
  • Payment details (processed securely by third-party providers)
  • Business or website information submitted via tile claims

Automatically Collected Data

  • IP address
  • Browser and device information
  • Referring/exit pages
  • Time spent on the site and interaction history
  • Cookie and tracking information (see our Cookie Policy below)

2. How We Use Your Data

We use your data to:

  • Operate and maintain the website
  • Process and display tile submissions
  • Improve performance, content, and user experience
  • Monitor traffic and analytics
  • Detect, prevent, and address security issues
  • Track referrals and affiliate activity
  • Respond to inquiries or support requests
  • Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the EU/EEA, we rely on the following legal bases to process your data:

  • Your explicit consent
  • Performance of a contract (e.g., tile claims)
  • Legal obligations
  • Our legitimate interest in operating and improving the platform

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share data with:

  • Service providers (e.g., hosting, payment processing, analytics)
  • Legal authorities when required by law
  • Affiliate partners (limited to cookie-based tracking, no personal details)

All third-party processors are contractually bound to comply with applicable privacy laws and security standards.

5. Your Rights

Depending on your jurisdiction, you may have the following rights:

GDPR (EU/EEA)

  • Access your personal data
  • Correct or delete your data
  • Restrict or object to data processing
  • Portability of your data
  • Withdraw consent at any time

CCPA (California)

  • Know what data we collect and why
  • Request deletion of your data
  • Opt out of data selling (we do not sell data)

PIPEDA (Canada)

  • Request access to and correction of your personal information
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, email us at [email protected].

6. Data Retention

We retain personal data only as long as necessary for business or legal purposes. You can request deletion at any time.

7. Security

We use SSL encryption, access controls, and secure servers to protect your data. While no online platform is completely secure, we follow best practices to minimize risk.

8. International Data Transfers

Your data may be stored on servers located in the U.S. or other jurisdictions. When required, we use mechanisms like Standard Contractual Clauses (SCCs) to ensure your data is protected when transferred internationally.

9. Children’s Privacy

This site is not directed at individuals under the age of 13. We do not knowingly collect data from minors. If we learn that a child has submitted personal information, we will delete it immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy as our services evolve. When we do, the “Effective Date” at the top will be updated. Continued use of the site implies acceptance of any changes.

11. Contact

Questions, concerns, or data requests?
 📧 Email us at [email protected]


Cookie Policy

This Cookie Policy explains how fromzero.ai uses cookies and related tracking technologies.

What Are Cookies?

Cookies are small text files stored on your device to help websites remember information about your visit, such as preferred language and other settings. We use both first-party and third-party cookies.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for site functionality and security.

  • fromzero_session – Maintains login state 
    Duration: 7 days
  • wave_session – Manages site session and layout preferences
    Duration: 2 days
  • XSRF-TOKEN – Prevents cross-site request forgery
    Duration: 7 days

Analytics Cookies

We may use tools like Google Analytics to track site usage and performance.

Affiliate Tracking Cookies

We use cookies to track referrals from our affiliate partners. This enables us to reward affiliates for driving traffic or sales. No personal data is shared with affiliates.

Your Choices

You can control or disable cookies through your browser settings. However, some site functionality may be affected.

If you are located in the EU or other jurisdictions with strict cookie laws, a cookie consent banner will allow you to manage your preferences before cookies are stored.

Third-Party Services

Some cookies may be set by third-party platforms, such as:

  • Embedded media (e.g., YouTube)
  • Social sharing features
  • Analytics and performance tools

These third parties have their own privacy policies, and we do not control their cookies.

Cookie Consent

When you first visit our site, we ask for your consent to use non-essential cookies. You may withdraw this consent at any time.

Contact

For questions about our use of cookies or to manage consent, contact us at:
 📧 [email protected]